FAQ

Please email us at:

tepmanco@gmail.com

The customer has the right to return the material products (finding, wax model) by notifying the customer service and must send the products back within 3 days after receiving the order indicating the reason for return. The postal service fee for the return is borne by the customer. After we receive the products back, we will refund the full cost of the order to the customer’s account.

We delivers with Israel Post and EMS.

Shipping fees are carriage forward, they will be calculated on the basis of weight and value of purchased articles and they will be regularly invoiced to customer.

As soon as the shipping has begun, we provide the customer with the number of the courier vehicle in order to track the status of the shipment.

Deliveries will not be shipped to PO boxes, mail boxes or similar types of destinations.

OFFICE:    17, Ha-Racon str. RAMAT GAN 52520 ISRAEL

                   tel. +972 3 612 7636  fax: +972 3 945 0404